Terms & Conditions

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STANDARD TERMS AND CONDITIONS FOR OUTBOUND TOUR PACKAGES
(TOURISM INDUSTRY AT 1992)

TOURISM INDUSTRY 
(TOUR OPERATING BUSINESS AND TRAVEL AGENCY BUSINESS) 
REGULATIONS 1992

 

  1. TOUR DEPOSIT
A maximum deposit of 25% of the tour fare per person must be paid as reservation fee. The balance of full payment must be made within 14 days before the date of departure for Free Independent Traveller (FIT) tour packages and 21 days for group tours packages. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.
   
   
  2. AMENDMENT CHARGES
2.1 For Free Independent Traveller (FIT) Tour Packages
  2.1.1 Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00 per person per change.
  2.1.2 No change can be made within 8 working days before the date of departure.
  2.1.3 Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1- for FIT tour packages).
   
 
2.2 For Group Tour Packages
  2.2.1 Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure.
  2.2.2 However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines.
  2.2.3 Changing the entire reservation constitutes a cancellation of the original reservation. 
*All payment paid by Air Asia packages are not refundable. 
 
   
   
  3. CANCELLATION CHARGES FOR CANCELLATION MADE BY TOUR MEMBER
 
3.1 For FIT Tour Packages
  3.1.1 Cancellation of reservation must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 30 days or more before the date of departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever is lower) per person will be levied.
  3.1.2 If notice of the cancellation is received 29 days or less before the date of departure the following charges will apply:-
Cancellation Received Cancellation Charges Per Person
15 - 29 working days before the date of departure - 50% of tour deposit
08 - 14 working days before the date of departure - 20% of tour fare 
03 - 07 working days before the date of departure - 40% of tour fare 
02 - Working days or less before the date of departure - 100% of tour fare 
  3.1.3 The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 3.1.2 (Note: The airline ticket is restricted and subject to the Airline's Terms and Conditions. It may be non-endorsable, non-reissue able, and non-refundable and no reroute able. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred. However, any refund made by any airline for a cancellation made 2 working days or less before the day of travel for non-promotional fares shall be paid to the tour member less any administration charges incurred by the tour company).
 
3.2 For Group Tour Packages
  3.2.1 Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 working days or more before the date of departure, a minimum administrative fee of RM30.00 per person or 2% of the tour fare (whichever is higher) per person will be levied.
  3.2.2 If notice of the cancellation is received 44 days or less before the date of departure the following charges will apply:-
Cancellation Received Cancellation Charges Per Person
22-44 working days before the date of departure - Forfeiture of tour Deposit
15-21 working days before the date of departure - 35% of tour fare 
08-14 working days before the date of departure - 50% of tour fare 
03-07 working days before the date of departure - 75% of tour fare 
02 working days or less before the date of departure - 100% of tour fare 
  3.2.3 The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 3.2.2 (Note: The airline ticket is restricted and subject to the Airline's Terms and Conditions. It may be non-endurable, non-reissue able, non-refundable and non-reroute able. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).
*All payment paid by Air Asia packages are not refundable. 
   
   
  4. CANCELLATION BY COMPANY
 
4.1 FIT Tour Packages
  4.1.1 The company reserves the right to cancel the four due to any act of god, war, strike, riot or order from the Government of Malaysia which is beyond its control.
  4.1.2 The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.
     
  4.2 Group Tour Packages
  4.2.1 The company reserves the right to cancel the four due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.
  4.2.2 The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.
  4.2.3 In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:

Cancellation Received Cancellation Charges Per Person
08-14 working days before the date of departure - Full refund of tour fare and a compensation of RM50.00 per person.
01-07 working days before the date of departure - Full refund of tour fare and a compensation of RM75.00 per person.
On date of departure - Full refund of tour fare and a compensation of RM100.00 per person. 
   
   
  5. TRAVEL DOCUMENTS
 
5.1 Tour Members' Responsibilities
 

A tour member must have: - 
(a) An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to country of origin;

(b)The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.

     
5.2 Company's Responsibilities
 

The Company undertakes to: - 
(a) Advise tour members on what documentation is required;

(b) Wherever possible, assist passengers in obtaining the necessary visa.However, the company cannot guarantee the approval of any visa application.
     
5.3 Relevant Fees and Charges
Service charges and visa fees levied shall be borne entirely by the tour members.
     
5.4 Rejection of Visa or Travel Documents
If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made less administrative fees.
     
5.5 Refusal Entry
The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.
   
   
  6. TOUR INFORMATION AND PRICES
 
(1) Prices shown are current at the time of publication. Tour information and the price list from part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.
     
(2) The company covenants for the following to be included in tour fare:- 
 
(a)  Return air ticket, not including all airport taxes and whatever applicable taxes.
   
(b) Hotel accommodation, based on: -
i. Twin sharing basic (2 persons to a room);
ii. Single supplement (person staying alone-the person concerned must pay the single supplement); and
iii. Triple sharing (3 persons traveling together).
For a group of three persons, accommodation is based on triple sharing basis where applicable.
The child tour fare as advertised is based on a child who is 2 years but not more than 12 years of age, sharing a twin room with two adults.
   
(c) All meals, sightseeing and other items as specified in the itinerary.
(d) All Sightseeing tours and transfer are based on sit-in-coach basis.
     
(3) Items not included in the tour fare are:-
(a) laundry;
(b) food and beverage not regular menu;
(c) optional excursions;
(d) porterage at airport and hotels; and
(e) all items of a personal nature.
   
   
  7. REFUND OF UNUSED SERVICES
  No refund or reduction will be made to any member in respect of airfare, accommodation, meals sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons.
   
   
  8. BAGGAGE
  Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage aboard the aircraft. The travel agent will advise passengers on the conditions. Passengers are required to purchase adequate insurance coverage.
   
   
  9. POSSIBLE CHANGES
  Airlines schedules or local conditions may require sightseeing tours, hotels and route to be changed. Should this occur, the company shall make alternative arrangement subject to local conditions.
   
   
  10. RIGHT TO REJECT
  The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company's sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.
   
   
  11. RESPONSIBILITY OF COMPANY
  The Company and its associated agents shall be held responsible for services provided with regard to transportation, accommodation, entertainment and meals, as indicated in their brochures. The company shall be required to pay appropriate compensation as determined by the Commissioner of Tourism in cases where, after an investigation, the Commissioner is satisfied that the services provided were not as stated in the brochure and in the agreement.
   
   
  12. TRAVEL INSURANCE
 

All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage". 

13. DESIGNATED COMPULSORY SHOPPING STOPS

When entering any designated Compulsory shooping stops, customer and not under any obligation to Purchase any item. If they wanted to buy Manngga Travel are not liable for any complains as CUSTOMERS ARE PURCHASING ON THEIR OWN WILL.

14. LANGUAGE 

This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

   
 

Note: The Travel Agent reserved the right to publish or print any photographic materials which taken during the said tour for commercial use.

 

請留意旅遊細則,細則以 TOURISM INDUSTRY ACT 1992 為準

報名費

每人必须交旅费的25%为报名费,所有的余额必须在出发前21天缴清,耽误者,报名费不得退还。

不包括Air Asia 配套

 

修改费

在出发前的14天,所有的旅行定位不得更改,如有团员在行程中要求提早返回或者延期逗留一定要遵守机票所规定的规条,更改以上全部的条规等于取消原定行程。

 

取消费

为了避免误会产生,所有取消旅游定位一定要书面通知,如果公司在45天或多过出发前收到通知,公司有权收取每位团圆RM30或旅费的2%(视那一方较高)为手续费,本公司会根据以下来收取手续费。

 

出发前的                      旅费的%
22-44工作天        没收报名费

15-21工作天       收取35%的旅费

8-14 工作天        收取50%的旅费

3-7工作天          收取75%的旅费

1工作天            收取100%的旅费

所有付于 Air Asia 旅游团的款项一概不得退还。

 

如果因为团员不足而取消行程,本公司将会根据以下的计算来作赔偿:

出发前18-14工作天 退团费以及赔偿每人RM50旅费

出发前1-7工作天,退团费以及赔偿每人RM75旅费

出发前当日,退团费以及赔偿每人RM100旅费

 

任何事情包括天灾,战争,政治变动,国际护照有效期不够,政治修改新条规,本公司有保留权利取消关于以上所描述的旅行行程,如有以上事故发生,本公司将会推荐同样或者别的行程来代替,如团员不接受,您可以退回净于的团费。

 

旅行文件

团员必须确保本身拥有有效的护照和签证,所有服务费及签证费都是团员支付(如有需要)或任何疑问,可询问您的旅行社,如果在某种原因,团员的签证被拒绝,本公司将会归还以及扣去手续费所剩余团费给团员。

 

禁止入境

本公司将不会负责任何费用 或 赔偿给被禁止入境的团员。

 

行程表及旅费

所列在行程表的行程及旅费在印刷时是正确但因为机票,其他交通费用,酒店费,政府税上涨,汇率变动,所以本公司有权利更改旅费,但本公司会确认最终旅费的价钱给团员。

 

旅费包括:

回程机票(但不包括机场税以及其他税务)

1.两人行(二人供住一房)

2.三人行(三人一起同住)

3. 单人行(一人住一房,需补单人间房差价)

4.儿童团费是该儿童(2岁以上至12岁以下)和两名成人共住一间双人房

5. 所有列在行程表上的餐食交通工具

所有Air Asia旅游团,将不设儿童价(2岁以下小孩除外)

 

旅费不包括:

饮料,餐食,洗衣,电话,电报,小费,超重行李费用,私人和行李保险,机场税和一切纯属私人开销费用.

退款

任何团员自动放弃全部或者部分行程,均不得要求退款。

任何团员均不得要求退款或商讨飞机票,酒店,餐食及观光费用。

任何团员均不得以私人理由要求退还交通及所有包括旅费中的费用。

 

手提行李 或 行李超重的费用 会按照一般航空公司所规定收费率计算。本公司建议所有团员购买旅游保险已作为任何不可预见情况下的保障。

行程改变

本公司基于技术原因,有权改变行程来配合航空行程或者当地规定。

 

责任:

任何团员接收本公司发出的机票和有关文件 就表示接收本公司所有有关的条款。本公司作为航空,酒店,交通公司(海陆空) 和其他服务的代理,所有细则都当根据有关公司的机票和有关文件规定的规则和条款作为解决的根据。因此万一发生任何事故而牵涉人身或财产损失而造成的额外开销,既于本公司或者母公司,子公司 和联系公司无关。

 

本公司或者子公司一定要在行程表上所列的咨询负责如交通工具,住宿,娱乐和餐食,如有投诉,公司需要按照旅游局所规定下的规条作为赔偿,所给的赔偿或服务一定不可以是在册子及条约上。所有本公司的旅游团队,是否遣派领队随团,将由本公司决定。

旅游保险

本公司建议所有团员在出发前购买一份旅游保险,以保障所有行程中突发事故的发生如生病,钱财遗失,班机延误,行李遗失等。

 

上述旅游细则是由英文翻译中文以方便理解。对于任何的误差和漏洞皆不负责,所有细则以英文为准。任何旅游团进入特定的购物站,客人有权不购买任何商品,一但客人买了,我社将不负责任何有关商品的责任。

 

 

 

 

 

 

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